I entered the wrong email/phone number/order name/address details. How do I fix this? Follow Submit any corrections to email@example.com. Please provide us with details of your order and the information you wish to update. Order change requests are handled within 24-48 hours. Related articles Repair Page How does Ultimate Ears Pro ship? What if my music doesn’t sound right? The charges on my card do not reflect the charges on the order. Who do I contact? Which payment types do you accept and how do I know if my payment has been received?