Ultimate Ears Pro offers a 30-day return option for the following products: Ultimate Ears Pro custom in-ear monitors and custom earplugs. (“Products”).
To return the Products you must:
- Provide written notice to Ultimate Ears Pro of your intent to return the Products within thirty (30) days after the date you receive the Products:
- For Products purchased from an Ultimate Ears authorized dealer, the notice should be sent via email to that authorized dealer
- For Products purchased directly from Ultimate Ears, the notice should be sent via email to customsales@ultimateears.com
- Return all components of the Products, including case and cable
- Return Products in the condition received and original packaging
You are responsible for the shipping costs of the Product.
Refunds will be applied to your method of purchase, minus original shipping/handling charges, and a 15% customization fee for each set of Products returned.
The customization fee is a fee deducted from the total purchase price (including sales tax, if applicable) that Ultimate Ears applies for manufacturing a customized product.
Your refund should be received within approximately four (4) weeks after the Products are received by Ultimate Ears Pro.
For our warranty policy please visit this link.