Non-Warranty Related Returns:
Ultimate Ears offers a 30-day money back guarantee for your Ultimate Ears in-ear monitors (“Monitors”).
To return your Monitors, you must:
- Provide written notice to Ultimate Ears of your intent to return the Monitors within thirty (30) days after the delivery date of the Monitors:
- For Monitors purchased from an Ultimate Ears authorized dealer, the notice should be sent via email to that authorized dealer
- For Monitors purchased directly from Ultimate Ears, the notice should be sent via email to firstname.lastname@example.org
- Return all components of the Monitors, including the case and cable
- Return Monitors in the condition received and original packaging.
You are responsible for shipping costs to return the Monitors.
Refunds will be applied to your method of purchase, minus original shipping/handling charges, and a 25% restocking fee for each set of Monitors returned.
Your refund should be received within approximately four (4) weeks after the Monitors are received by Ultimate Ears.
For return of Monitors under warranty, please email email@example.com, or contact Ultimate Ears at 800-589-6531.