Do you have a contact number? Follow You can reach us for sales and service questions at 949-502-8343. Related articles Phone Number Does Ultimate Ears Pro keep my ear impressions or send them back with the order? I have a technical (sound) issue with my earphones and they need repair, what do I do? What material are your custom in-ears made of? I need a refit. Can a local audiologist make the adjustments? Would that affect my warranty?